Making a Difference in Patient Lives: A Story of Care

Jazmine, an All Care Health Navigator, recently shared this story: 

“When I first started at our health center, I was introduced to Rogene, a patient who faced many challenges and was especially hard to contact. Rogene had no phone and didn’t seem interested in obtaining one. But as I met with her and gained her trust, I realized her challenges stemmed largely from needing answers to unspoken questions. She also needed reassurance and reminders about her health recommendations and appointments. 

I took my time with her, and we eventually got her approved for free phone coverage through the Life Line Network. I happened to have an old phone and donated it to her so she wouldn’t need to find a way to pay for one. Having a phone has made a massive difference in Rogene’s health journey. We’re able to stay in touch easily to discuss her medication, treatment plan, and appointments. Most importantly, Rogene knows that at All Care, she’s supported in every way possible.”

*Names have been changed to protect patient privacy.

Jazmine, placed with All Care through a partnership with Main Street Health, serves as a Health Navigator, offering patients extra guidance in their healthcare journey. Her role ensures patients receive the right care at the right time, helping them navigate the often-complicated healthcare system with compassion and expertise.

Jazmine’s story illustrates the vital, wrap-around services that All Care’s Access Services Team provides, enhancing the affordable medical, dental, mental health, and pharmacy care our patients rely on. Beyond helping individuals apply for health insurance, this dedicated team assists with sliding fee scale applications and other programs to make healthcare more accessible. Their work extends into assisting patients in securing food, housing, transportation, and emergency assistance, ensuring that patients are fully supported in all aspects of their well-being.