Making a Difference in Patient Lives: Tim’s Story of Care

Jazmine, an All Care Health Navigator, recently shared this story: 

Tim, a patient who had been working closely with a team member on managing his medications, mentioned he was considering moving into an independent or assisted living facility but was facing financial obstacles. After reviewing his situation, Jazmine discovered that Tim only had Medicare and no supplemental insurance, leaving him with limited options.

Drawing on her expertise, Jazmine identified a potential solution: applying for facility Medicaid through an Elderly Waiver. She quickly began the process, gathering the necessary paperwork and coordinating with the appropriate agencies. During this time, Tim was admitted to the hospital and later transferred to a rehabilitation facility to recover his strength.

Jazmine stayed closely involved throughout his hospital and rehab stays, ensuring all paperwork, case notes, and admission dates were communicated to his case worker. Thanks to her diligence, Tim’s case worker was able to confirm that Medicaid would cover both his hospital and rehab costs, and he was approved for facility Medicaid. With this financial support in place, Tim now has the freedom to choose an independent living arrangement that meets his needs and preferences.

*Names have been changed to protect patient privacy.

Jazmine’s role as a Health Navigator is part of All Care’s partnership with Main Street Health. She helps patients navigate the often-complicated healthcare system with compassion and expertise, ensuring they receive the care they need, when they need it.

This story is a powerful reminder of the critical, wrap-around services provided by All Care’s Access Services Team. In addition to offering affordable medical, dental, mental health, and pharmacy care, the team works tirelessly to remove barriers to health and well-being. They help patients apply for health insurance, access the sliding fee scale program, and connect with resources for food, housing, transportation, and emergency assistance.

Jazmine’s unwavering commitment reflects All Care’s holistic approach to healthcare—changing lives, one patient at a time.