Patient’s Rights and Responsibilities

It is the policy of All Care Health Center to treat all patients and not to discriminate with regard to race, color, religion,  national origin, age, sex, sexual orientation, gender identity or expression, or disability.

Each patient has a right to

• High quality health care from clinicians who are experienced and trained to meet your medical needs.
• Considerate and safe care that respects your social, religious and cultural values.
• A reasonable response to your requests for treatment.
• Confidential treatment.
• Full information about your medical condition.
• Information compiled in your medical record.
• Participate in decisions about your treatment.
• Accept or refuse treatment.
• Be informed of advance directives and receive assistance with their formulation
• Be informed of any research that could affect your care.
• Be informed and consent in writing to diagnostic procedures performed by our staff.
• Receive appropriate, clinically approved methods to alleviate pain when those methods are available, necessary and meet your health needs.
• Know the professional experience and certification of our medical providers, our JCAHO accreditation status and other measures of quality.
• Affordable health care and information about the cost of procedures.
• Information about the health plans used by All Care Health Center.
• Influence the operation of All Care Health Center through a board of directors who represent the communities we serve.
• A fair and efficient process for resolving differences with us.
• Be informed of the grievance procedures used by health plans in which we participate.
• Your guardian, next of kin, or legally authorized responsible person can exercise your rights for you if you are unable to participate.

Patient Responsibilities

• Disclose relevant information and clearly communicate wants and needs.
• Become involved in specific health care decisions.
• Work collaboratively with health care providers in developing and carrying out agreed-upon treatment plans.
• Avoid knowingly spreading disease.
• Show respect for other patients and health care workers.
• Avoid eating and drinking in the health center.
• Disclose financial information and pay for services responsibly.
• Abide by administrative and operational procedures of health plans, health care providers and government health benefit programs.
• Report wrongdoing and fraud to appropriate authorities.
• Use All Care Health Center’s internal complaint and appeal processes to address concerns that may arise.

All Care Health Center is a FTCA (Federal Tort Claims Act) Deemed Facility.